1. Introduction
EyeMap ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
EyeMap is operated by App Factory, a trading name of App Factory Dev Ltd, registered in England and Wales (Company No. 16567409).
2. Information We Collect
Account Information: When you create an account or join our waitlist, we collect your name, email address, organisation type, and any other information you provide.
Usage Data: We automatically collect information about how you interact with our service, including IP addresses, browser type, search queries, and pages visited.
Location Searches: We log search queries including coordinates and addresses to improve our service and provide analytics to our users.
Device Information: We may collect information about your device, including device type, operating system, and unique device identifiers.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our camera mapping service
- Process your search requests and provide accurate results
- Send you technical notices, updates, and service communications
- Respond to your comments, questions, and customer service requests
- Monitor and analyse trends, usage, and search patterns
- Detect, prevent, and address technical issues and misuse
- Provide aggregated statistics to partner organisations
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Search logs are retained for up to 12 months for service improvement. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is encrypted in transit using TLS and at rest using industry-standard encryption.
6. Your Rights (GDPR)
If you are in the UK or EU, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Restrict processing of your personal data
- Data portability
- Object to processing of your personal data
To exercise these rights, contact us at privacy@app-factory.dev.
7. Cookies
We use essential cookies to enable core functionality including authentication and session management. We may also use analytics cookies to understand how visitors interact with our platform. You can control cookies through your browser settings.
8. Third-Party Services
We may use third-party services that collect, monitor and analyse data. These include mapping providers, analytics services, and cloud hosting providers. Each third-party service has its own privacy policy.
9. Camera Data
EyeMap aggregates publicly available data about CCTV camera locations. We do not access camera feeds or footage. The location data we provide is compiled from public sources including council open data, OpenStreetMap, and FOI responses.
10. Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we discover we have collected such information, we will delete it immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@app-factory.dev
- Website: app-factory.dev